Rent to Own & rewards disclosures

1. Information We May Collect

Depending upon the services selected, Rented123 may collect, receive, verify, process and maintain information including:

• name and contact information;
• date of birth and other identity information;
• government-issued identification where required for identity verification;
• tenancy and rental information;
• landlord and property-management information;
• rental payment amounts and payment dates;
• payment status and rental-payment history;
• tenancy start and end dates;
• outstanding rental balances where applicable;
• information necessary to establish and maintain a RentResume™;
• bank-account and transaction information where the consumer authorizes Open Banking or financial-data connectivity;
• income and affordability information where separately authorized;
• credit-reporting information where legally permitted;
• device, authentication, security and fraud-prevention information;
• information supplied by landlords, property managers, payment processors, financial institutions, data aggregators and authorized service providers; and
• information necessary to provide, secure and administer Rented123 services.

Rented123 will seek to limit collection to information reasonably necessary for the identified purposes and applicable services.

2. Consumer Consent and Authorization

The consumer authorizes Rented123 and, where applicable and lawfully permitted, its participating landlords, property managers, housing providers, payment processors, financial institutions, data aggregators, credit-reporting agencies, identity-verification providers and other authorized service providers to collect, receive, verify, use, store, process and disclose information necessary to provide the services selected by the consumer. These purposes may include:

• rental-payment reporting and credit-building;
• verification of rental history;
• creation and maintenance of RentResume™;
• identity verification;
• fraud prevention and security;
• authentication and account protection;
• tenant and affordability assessments;
• consumer-authorized financial analysis;
• mortgage-readiness and financial-wellness services;
• administration of Rented123 membership benefits and rewards;
• administration of Rent-to-Own Points;
• compliance with legal and regulatory requirements; and
• operation, maintenance and security of the Rented123 platform.

Where a particular collection, use or disclosure is optional or not necessary to provide the requested service, Rented123 will provide the applicable choice or separate authorization where required by law.

3. Open Banking and Financial Data

Where the consumer separately elects to connect a financial account, the consumer authorizes Rented123 and its authorized technology providers to access and process permitted financial information through applicable Open Banking, banking-data aggregation, account-connectivity, income-verification or similar technologies. Depending upon the service selected, this information may be used to:

• identify and verify rental payments;
• confirm payment amounts and payment dates;
• verify income or affordability;
• provide financial insights;
• identify qualifying rental activity;
• support credit-building services;
• detect potentially fraudulent activity; and
• provide other consumer-authorized services.

The consumer should review the applicable financial-data provider's disclosures and permissions before establishing a connection.

Consumers may withdraw an Open Banking connection where the applicable technology permits withdrawal. Withdrawal may prevent Rented123 from providing services that depend upon that information.

4. Rent Reporting

Where the consumer enrolls in rent reporting, eligible rental-payment information may be reported to applicable consumer reporting agencies, credit bureaus or other authorized reporting systems. Information may include, where applicable:

• rental-payment history;
• payment status;
• account status;
• payment amounts;
• tenancy dates;
• outstanding balances;
• delinquency information; and
• account-performance information.

Rented123 does not guarantee that every rental payment, tenancy, property or consumer will qualify for reporting. Reporting may be subject to the requirements of the applicable reporting agency, data provider, landlord, property manager, payment system and applicable law.

5. Important Rent-Reporting Compliance Requirement

Rented123 makes reasonable efforts to remind and contact members when information necessary to verify and report rental payments is missing, unavailable, disconnected or cannot be verified. The member is responsible for maintaining required information and authorized connections necessary for the applicable service.

If eligible rental-payment information is not received, cannot be verified, or is unavailable to Rented123 for the applicable reporting period, Rented123 may be unable to report a qualifying payment and may report NO ELIGIBLE RENTAL PAYMENT DATA AVAILABLE FOR REPORTING for that period where required or permitted by the applicable reporting system.

This does not necessarily mean that the consumer did not make a rental payment. It means that Rented123 did not have sufficient eligible and verifiable information available for reporting.

Failure to maintain required reporting compliance may result in suspension or cancellation of the applicable membership or service, subject to applicable law and the Membership Terms.

6. Credit Reporting Disclosure

Rented123 does not control consumer reporting agencies or the calculation of consumer credit scores. Participation in rent reporting does not guarantee:

• an increase in a credit score;
• a particular credit score;
• mortgage approval;
• financing approval;
• a particular interest rate;
• future tenancy approval;
• approval for a particular property; or
• any particular financial outcome.

7. Consumer Disputes and Accuracy

Consumers should promptly notify Rented123 of information they believe is inaccurate, incomplete or unauthorized. Consumers may report:

• inaccurate rental-payment information;
• incorrect tenancy information;
• identity theft;
• fraud;
• unauthorized account activity;
• incorrect balances;
• incorrect payment dates; or
• other potentially inaccurate reported information.

Where applicable law requires Rented123 to investigate a dispute concerning information it furnished, Rented123 will follow the applicable dispute-investigation requirements. Rented123 may review relevant records and may request information necessary to investigate the dispute. Where an investigation determines that furnished information is inaccurate or incomplete, Rented123 will take corrective action as required by applicable law.

8. FCRA and Canadian Credit-Reporting Compliance

For U.S. consumers and activities subject to U.S. law, Rented123 will comply with applicable requirements of the Fair Credit Reporting Act (“FCRA”) and applicable implementing rules when acting as a furnisher or otherwise subject to the FCRA.

For Canadian consumers, Rented123 will comply with applicable Canadian privacy and consumer-reporting requirements. Nothing in this Notice limits a consumer's rights under applicable federal, provincial, state or other law.

9. Privacy and Cross-Border Processing

Personal information may be stored, processed or transferred through secure technology systems located in Canada, the United States or other jurisdictions where lawfully permitted. Rented123 may use:

• encrypted cloud infrastructure;
• secure APIs;
• access controls;
• authentication technologies;
• financial-data connectivity providers;
• identity-verification providers;
• payment processors;
• credit-reporting agencies;
• fraud-prevention providers; and
• other authorized service providers.

Rented123 maintains administrative, technical and physical safeguards appropriate to the nature of information handled.

10. Canadian Privacy

Where applicable, Rented123's handling of personal information is subject to Canadian privacy legislation, including the British Columbia Personal Information Protection Act (“PIPA”) and the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable. Rented123 will identify the purposes for which personal information is collected, used and disclosed and will obtain the form of consent required by applicable law.

11. U.S. Privacy

For U.S. consumers, Rented123 will comply with applicable federal and state privacy, consumer-protection, data-security and credit-reporting requirements applicable to the services and jurisdiction concerned. Additional state-specific rights, notices or disclosures may apply depending upon the consumer's state of residence.

12. Electronic Communications

Where legally permitted, consumers consent to receive service-related notices, disclosures, authorizations, reporting communications, dispute communications and other documents electronically. Electronic signatures, electronic acknowledgements and electronic records may be used for enrollment, identity verification, reporting authorization and service administration. Consumers may be required to maintain a valid email address or other electronic contact method for service communications.

13. Withdrawal of Consent

Where applicable law provides a right to withdraw consent, the consumer may withdraw consent subject to legal or contractual limitations. Withdrawal of consent may prevent Rented123 from providing services that depend upon the information or authorization withdrawn. Withdrawal does not necessarily require Rented123 to delete information that it is legally required or permitted to retain.

14. No Credit Repair or Professional Advice

Rented123 is an Intelligent Rental Services Technology, Credit-Building Rewards Platform. Unless expressly provided through a properly licensed professional relationship, Rented123 does not provide legal, tax, investment, mortgage-underwriting, financial-planning or credit-repair advice. Consumers should obtain independent professional advice where appropriate.

15. Contact and Privacy Requests

Consumers may contact Rented123 through the privacy, customer-service or dispute channels identified on Rented123.com to:

• request access to applicable personal information;
• request correction of inaccurate information;
• submit a reporting dispute;
• ask privacy-related questions;
• withdraw an applicable consent; or
• report suspected unauthorized access or fraud.

Additional rights and procedures may apply depending upon the consumer's jurisdiction.

1. Membership Programs

Rented123 may offer the following membership programs:

Rented123 may modify the features, benefits and pricing of individual programs in accordance with applicable law and these Terms.

2. Current Membership Required

A member must maintain an active, current Rented123 membership in good standing to participate in membership benefits. Rent-to-Own Points may only be earned, maintained or redeemed while the member remains eligible under the applicable program. (SecurePay – compliant)

A member whose account is cancelled, suspended, terminated or expired may lose eligibility to earn or redeem unused program benefits and points, subject to any rights that cannot legally be excluded.

3. Rent Reporting

Where rent reporting is included, the member must provide and maintain the information, authorization and account connectivity required for Rented123 to verify eligible rental payments. Rented123 makes reasonable efforts to remind members when information necessary for reporting is unavailable or requires attention.

If Rented123 does not receive sufficient eligible and verifiable rental-payment data for a reporting period, Rented123 may be unable to report a qualifying payment and may report NO ELIGIBLE RENTAL PAYMENT DATA AVAILABLE FOR REPORTING where required or permitted. Members must not provide false, misleading or manipulated payment information.

4. Membership Compliance

Failure to maintain required rent-reporting or account-compliance requirements may result in suspension or cancellation of the applicable membership. Rented123 may suspend or terminate membership where permitted by applicable law, including where:

• required payment information is unavailable;
• required authorization has been withdrawn;
• data cannot be verified;
• fraudulent activity is suspected;
• information is inaccurate or misleading;
• the member violates these Terms;
• the member attempts to manipulate rewards or points;
• the member's account is no longer eligible; or
• continued access creates security, legal or compliance concerns.

Rented123 may cancel or suspend membership without prior notice where permitted by applicable law or where reasonably necessary to protect the platform, members, reporting integrity or legal compliance.

5. Rent-to-Own Points

Rent-to-Own Points are a promotional program benefit offered to qualifying members. RENT-TO-OWN POINTS HAVE NO CASH VALUE. Points are not:

• cash;
• currency;
• a deposit;
• a bank account;
• an investment;
• a security;
• a loan;
• an escrow account;
• a trust account;
• a custodial account;
• a guaranteed down payment;
• a prepaid balance; or
• a transferable monetary asset.

Points cannot be withdrawn, transferred, sold, assigned, exchanged for cash or redeemed for cash.

6. No Trust, Escrow or Custodial Account

Participation in the Rented123 Rent-to-Own Points program does not establish a trust, escrow, custodial, fiduciary or segregated account for the member. Rented123 does not hold money in trust for a member as a result of points being earned. Points represent only a contractual promotional benefit that may become eligible for application toward a qualifying purchase when all applicable conditions have been satisfied.

7. Strict Redemption Conditions

Rent-to-Own Points may only be applied toward an eligible transaction when all applicable Rented123 requirements have been satisfied. Redemption may be applied on statement of adjustments at the sole discretion of participating Realtor. At minimum:

8. Referral and Participating Vendor Arrangements

Rented123 may receive referral, marketing, technology, service or other fees from participating builders, developers, Realtors or other approved vendors. Any such arrangement does not create a guaranteed benefit or entitlement to the member. Where required, applicable compensation or referral arrangements will be disclosed in accordance with law.

9. No Guaranteed Homeownership

Membership, rent reporting, credit building or Rent-to-Own Points do not guarantee:

• mortgage approval;
• financing;
• homeownership;
• property availability;
• property value;
• interest rate;
• credit score;
• credit approval;
• lender approval;
• insurance approval; or
• any particular financial result.

10. Program Changes

Rented123 may modify, suspend or discontinue program features, participating vendors, eligible properties, points-earning formulas or redemption conditions, subject to applicable law and contractual obligations.

11. Privacy

Use of Rented123 services is also subject to the Rented123 Privacy Policy and Consumer Rent Reporting Disclosure, including applicable Open Banking and credit-reporting authorizations.

12. Electronic Acceptance

Electronic acceptance, checkbox acknowledgement, electronic signature or other legally recognized electronic consent may constitute acceptance of these Terms.

13. Consumer Rights Preserved

Nothing in these Terms is intended to waive, restrict or eliminate a consumer right or legal protection that cannot lawfully be waived.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Rented123 is not responsible for losses resulting from circumstances outside its reasonable control, including decisions of credit-reporting agencies, lenders, financial institutions, payment processors, data providers, Realtors, builders, developers, sellers or other independent third parties. Nothing in these Terms excludes liability or rights that cannot legally be excluded or limited.

15. Governing Law

The governing law, jurisdiction and dispute-resolution provisions applicable to a member will be determined by the applicable Membership Agreement and the laws applicable to the member and service provided. Additional state-specific or provincial terms may apply.

1. Our Privacy Commitment

Rented123 is committed to handling personal information responsibly and transparently. We seek to:

• collect information for identified and legitimate purposes;
• limit collection to information reasonably necessary for those purposes;
• obtain meaningful consent where required;
• use and disclose information consistently with identified purposes and applicable law;
• maintain reasonable safeguards;
• provide applicable access and correction rights;
• maintain appropriate retention and disposal practices; and respond to privacy questions and complaints.

2. Information We Collect

Depending upon the services used, we may collect:

3. How We Collect Information

Information may be obtained:

• directly from the consumer;
• from landlords;
• from property managers;
• from housing providers;
• from payment processors;
• financial institutions;
• through authorized Open Banking connections;
• financial-data aggregators;
• from identity-verification providers;
• from consumer reporting agencies;
• from authorized service providers; and
• through technology used to operate and secure the platform.

4. Why We Collect Information

Information may be collected, used or disclosed for purposes including:

• providing Rented123 services;
• rent reporting;
• credit building;
• creating RentResume™;
• verifying rental payments;
• identity verification;
• fraud prevention;
• account security;
• tenant screening where applicable;
• affordability assessments;
• financial wellness;
• mortgage-readiness services;
• administering membership;
• administering rewards and Rent-to-Own Points;
• customer support;
• dispute resolution;
• analytics and service improvement;
• legal compliance; and
• protection of Rented123, consumers and third parties.

5. Consent

Where consent is required, Rented123 will seek consent in a manner appropriate to the sensitivity and nature of the information. Canadian privacy regulators emphasize that meaningful consent requires consumers to understand what information is collected, with whom it is shared, why it is collected and the relevant consequences. Where a collection, use or disclosure is optional and not necessary to provide the requested service, Rented123 will provide an appropriate choice where required.

6. Open Banking

Where a consumer authorizes an Open Banking or financial-data connection, information may be accessed through an authorized technology provider. The consumer may be able to disconnect or revoke the connection through the applicable provider. Disconnecting an account may prevent Rented123 from verifying rental payments or providing services dependent upon that information.

7. Credit Reporting

Rented123 may furnish qualifying information to applicable consumer reporting agencies or credit bureaus. Where Rented123 furnishes information, it will maintain processes intended to support the accuracy and integrity of information furnished. For U.S. activities subject to the FCRA, furnishers have specific duties relating to accuracy, correction and investigation of qualifying disputes.

8. Information Sharing

Rented123 may disclose information to authorized third parties where necessary and permitted for the identified purposes, including:

• credit-reporting agencies;
• financial-data providers;
• Open Banking providers;
• payment processors;
• identity-verification providers;
• fraud-prevention providers;
• landlords and property managers where appropriate;
• housing providers;
• participating builders and developers where authorized;
• approved Realtors where necessary to administer applicable services;
• technology providers;
• cloud-service providers;
• professional advisors;
• regulators and government authorities where legally required; and
• other service providers acting on behalf of Rented123.

Rented123 does not authorize third parties to use personal information for unrelated purposes except as permitted by law or with appropriate authorization.

9. Cross-Border Processing

Personal information may be processed or stored in Canada, the United States or other jurisdictions where permitted. Rented123 follows all country of origin data storage laws. Information processed in another jurisdiction may be subject to the laws of that jurisdiction. Rented123 will maintain appropriate contractual, technical, administrative and organizational safeguards appropriate to the circumstances.

10. Security

Rented123 uses reasonable safeguards appropriate to the sensitivity and nature of information handled. Safeguards may include:

• encryption;
• secure APIs;
• access controls;
• authentication;
• monitoring;
• logging;
• fraud detection;
• employee access restrictions;
• vendor controls; and
• security procedures.

No electronic system can be guaranteed to be completely secure.

11. Data Retention

Rented123 retains personal information only for as long as reasonably necessary for the identified purposes, contractual obligations, dispute resolution, legal requirements, reporting obligations, fraud prevention, accounting or other legitimate purposes. When information is no longer required, Rented123 will use reasonable procedures to securely delete, destroy or anonymize it where appropriate.

12. Access and Correction

Subject to applicable law, individuals may request access to personal information held by Rented123 and request correction of inaccurate or incomplete information. BC's PIPA provides individuals with rights relating to access to their personal information held by private organizations. Additional rights may apply depending upon jurisdiction.

13. Withdrawal of Consent

Where applicable law permits, an individual may withdraw consent to certain collection, use or disclosure. Withdrawal may affect Rented123's ability to provide services dependent upon the information. Rented123 may retain information where required or permitted by law or where necessary for legitimate purposes such as dispute resolution, fraud prevention, legal compliance or maintaining reporting records.

14. Privacy Complaints

Individuals may submit privacy questions or complaints through Rented123's designated privacy contact at admin@rented123.com. Rented123 will review and respond to privacy concerns in accordance with applicable law and its internal privacy procedures.

15. Children's Privacy

Rented123 services are not intended for individuals who cannot legally provide the required consent. Where applicable law requires parental or guardian consent, Rented123 will follow the applicable requirements.

16. Changes to This Privacy Policy

Rented123 may update this Privacy Policy periodically. Where changes materially affect the purposes or manner in which personal information is collected, used or disclosed, Rented123 will provide notice and obtain additional consent where required by applicable law.

17. Relationship to Other Agreements

This Privacy Policy should be read together with:

• the Rented123 Membership Terms & Conditions;
• Consumer Rent Reporting Disclosure & Consent;
• applicable Open Banking disclosures;
• Rent-to-Own Points Terms;
• applicable service agreements; and
• other notices provided at the time information is collected.

18. Contact

• Rented123.com™
• Privacy Officer: Robert (Rob) Boies, CEO
• Email: admin@rented123.com
• Address: 2185 Austin Avenue, Coquitlam, BC V3K 3R9, Canada
• Website: Rented123.com

Consumers may contact Rented123 regarding privacy, access, correction, consent, security or personal-information concerns through the contact information above.